Frequently Asked Questions

WHO DOES ALL YOUR ARTWORK?
All of my products are designed and illustrated by me; Jennifer Darr at Jen and Jennifer H.Q (currently based in London, England)

DOES MY PRINT COME FRAMED?
All of my prints are sold individually without frames so that you can choose a frame that perfectly suits your own home

HOW ARE THE PRINTS PACKAGED FOR SHIPMENT?
Your print will be packaged in one of two ways depending on size and type. Small prints and Fine Art prints will be wrapped in a protective plastic sleeve with a thick cardboard backing and then mailed in a bend proof envelope. Larger prints and posters will be rolled in a mailing tube so that they arrive safely to you.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All prints are personally checked over and then the limited editions prints are hand signed and titled so please allow 3 business days for dispatch. For orders within the UK please allow 1-3 days after dispatch. For Australian, NZ and USA orders please allow 5-10 business days after dispatch. For EU orders please allow 3-5 business days after dispatch. For all other international orders Royal Mail outlines 6 -21 days, although this is generally much quicker. If you have any questions about your order, don't hesitate to contact us.

CAN I RETURN MY PRINT?
Unfortunately I cannot accept returns or exchanges based on change of mind  

CAN I SHARE YOUR IMAGES ON SOCIAL MEDIA?
I'd love to see where my artwork ends up, please tag @jenandjennifer and #jenandjennifer if posting on social media or email me your snap!

CARE & MAINTENANCE
We recommend not storing your prints rolled. Keep flat and avoid hanging in direct sunlight

CURRENCY
All transactions are displayed and processed in GBP£ (Great British Pounds)
 

ARE THE PRINT COLORS EXACTLY THE SAME AS THE COLORS ON MY SCREEN?
We do our best to ensure that all images are displayed accurately, but obviously each screen is different and colours may vary in real life

DO YOU WHOLESALE PRINTS?
Yes. If you have a wholesale enquiry, please feel free to contact me

DO YOU DO CUSTOM PRINTS?
Yes. If you see something but its not in the size you want or a particular print isn't yet listed please let me know. If you have a design enquiry, please feel free to contact me